BARS WITH FOOD

At Omark we recognise the high operational standards required to create a great leisure experience for your patrons. Healthier lifestyles are changing the way pub retailers operate, emphasising the importance of customer focus and retention.

Our comprehensive Customer Service and Operation Audit report of individual establishments produces an excellent benchmark for future business development.

Audited by business professionals our work has realised double-digit turnover growth on specific projects for even mature businesses that implement our more detailed business development programme over a sustained training period.

CUSTOMER SERVICE AUDIT

  • Presentation
  • Staff Hospitality
  • Speed of Service
  • Waiting Times
  • Upselling Opportunities
  • Housekeeping

OPERATION AUDIT

  • Exterior | Interior maintenance
  • Beer Dispense Product Quality
  • Bar Food | Restaurant Experience
  • Hygiene | Cloakrooms
  • Product Merchandising
  • Advertising & Promotion

BUSINESS DEVELOPMENT

  • Customer Service
  • Market Planning
  • Sales
  • Advertising & Promotion
  • Cellar Management
  • Category Management