Control of your operation is key
Fundamentally succesful businesses in the hospitality sector is based on your people and the
standards and procedures they adhere to.The expectations of the customer in 2015 means that
they are more adept at evaluating sub standard performance recently highlighted by the emergence
of customer review sites such as TripAdvisor.
Human emotionial states mean that we are not consistent in our work patterns meaning that any
snapshot analysis by mystery shopping programmes in the hospitality sector that give results at 100%
are never to be considered as a true reflection of operations.
Benchmarking will merge together standards of operation performance, and create the weakness gap analysis
this in turn will allow you to format a continual improvement process that can be monitored via action planning
.Some of the perfomance gaps normally indentified with a ailing business are:
Mindset Operations Marketing
S,M.A.R.T Goals Time Management Strategy
Market audit/plan Staffing controls Branding
Sales Forecasting Customer Service & Operations Continuity
Profit and Loss Forecasting Test & Measurement of activity
Omark Strategic Hospitality Solutions..11,Kingfisher Business Park Arthur Street Lakeside..Redditch B98 8LG Tel 0121 288 3112 Mob 07931 238211, E mail..Lester.Pyatt@Omark.co.uk
If your business is not currently
use benchmarking techniques in your
business today, how are you keeping
control of your operations?
Humans are not robots and due to to our
variable mood states, inconsistencies
in standards of performance can occur.
Operational handbooks, job descriptions
appraisals and time management techniques
should be used to control staff performance
Professional operation auditing is required
to ensure weaknesses are acted upon
promptly to maintain performance
Business Growth & Development Specialists
Call 0121 288 3112
Mobile 07931 238211