HOTELS & GUEST HOUSES
Our Customer Service & Operation Audit caters for all styles of graded and non-graded hotel and guesthouse establishments. We have identified that whilst yearly visits from accreditation companies give excellent assessments they tend to be specification led relative to the hotel grading system.
Our business development programme complements these assessments by offering alternative solutions to drive future prosperity for the business.
Our work audited by professionals has realised double-digit turnover growth on specific projects for our clients who implement this more detailed development programme over a sustained trading period.
CUSTOMER SERVICE AUDIT
- Presentation
- Staff Hospitality
- Speed of Service
- Waiting Times
- Ease of Use
- Housekeeping
- Upselling Opportunities
OPERATION AUDIT
- Exterior | Interior maintenance
- Reception
- Bar Facilities
- The Bedroom
- Health | Recreation Facilities
- Dining Experiences
- Hygiene | Cloakrooms
BUSINESS DEVELOPMENT
- Customer Service
- Dining Execution
- Market Planning
- Sales
- Advertising & Promotion
- Cellar Management
- Category Management