RESTAURANTS
Our Customer Service & Operation Audit examines all aspects of the diner's experience from point of entry to departure. Efficiency, quality of service and pace all ensure a positive dining event for the client, resulting in third party recommendations and increased sales and profits.
Omark analyses every interaction between host and customer within the actual dining experience. Audited by professionals we also offer our more detailed business development programme, which has realised double-digit turnover growth on specific projects for clients who implement our proposed programme over a sustained trading period.
CUSTOMER SERVICE AUDIT
- Presentation
- Staff Hospitality
- Speed of Service
- Waiting Times
- Upselling Opportunities
- Ambience
OPERATION AUDIT
- Exterior |Interior Maintenance
- Bar Facilities
- Table Presentation
- Dining Experience
- Hygiene | Cloakrooms
- Bill Transaction
BUSINESS DEVELOPMENT
- Customer Service
- Dining Execution
- Market Planning
- Sales
- Advertising
- Promotional