SPORTING VENUES & EVENTS
Our recent work with premiership football clubs has highlighted areas where opportunities exist for increased sales revenues and higher standards of customer service applicable to all major sporting events.
CATERING KIOSKS
We have identified that minimum increases of 15% can be attained on food and refreshment products when adopting our audited result recommendations and faster dispense pour proposals.
CORPORATE HOSPITALITY
Many revenue opportunities can be overlooked during event hospitality, attributed in part, to waiting staff's inexperience, training, and restrictive dining time. Our results indicate that customer service levels during the dining experience can also fall below standard.
Our Customer Service and Operation Audit identifies these specific areas, and any other points of weakness during the audited event. The finished document concludes with a sample of recommendations for operational improvement. Our more detailed Business Development Report has realised a cost benefit ratio of 20:1 for customers on specific projects.
GOLF COURSE & AMENITY AUDITS
Targeted Specifically at the UK golf sector, uniquely, it covers all aspects of the customer's interaction during the experience with your golf club. We have identified that whilst golf club membership can be the backbone of many clubs, financial security can be difficult, for example achieving sustainable income during off peak week days. Furthermore incremental income revenue streams can be overlooked during the duration of the golfers visit.
OUR AUDITS COVER ALL KEY CUSTOMER SERVICE AREAS:
- Ease of use
- Speed of service
- Waiting times
- Hygiene
- Maintenance
- Presentation
- Staff hospitality
- Product Quality